Editors (Markdown, Advanced WYSIWYG) Create content effortlessly with Markdown or our Advanced WYSIWYG editor, improving editing speed by up to 30%.
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Articles revision history Track changes with article revision history, ensuring you can revert to previous versions and maintain content accuracy.
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Category management Organize your content efficiently with category management, making it easier to find and manage articles.
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Workspace Organize content efficiently with workspaces. Use private workspaces for confidential projects and public workspaces for broader content sharing, managing access and organization like mini-projects within your KB.
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Reusable content snippet Save time by using reusable content snippets, allowing you to insert frequently used text quickly and maintain consistency.
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Reusable content variables Use reusable content variables to quickly insert and update single-line items like phone numbers across multiple articles, ensuring consistency and saving time.
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Glossary management Define and manage business terms with glossary management, helping users understand key concepts and improving clarity by up to 40%.
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Global find and replace Quickly update content with global find and replace, saving time on edits and ensuring consistency across your knowledge base.
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Tag management Use tags to help users find relevant articles quickly and improve navigation.
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Public API access Effortlessly integrate your knowledge base with your existing software stack using our Public API. Connect to systems like CRM or helpdesk platforms for smooth data exchange and automation. For instance, when a customer queries your support system, our API provides real-time, relevant answers from your knowledge base, creating a streamlined user experience
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Article templates Streamline content creation with article templates, reducing setup time and ensuring consistent formatting.
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Articles bulk actions Manage multiple articles at once with bulk actions such as publish, hide, move to, delete, review reminder and etc. - saving time and improving efficiency in content management.
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Media dependency viewer Identify and manage media dependencies with our viewer, ensuring all linked media is correctly displayed and reducing broken links.
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Review reminders Keep content reviews on track with automatic reminders, improving accuracy and ensuring timely updates.
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Export to PDF Export articles to PDF effortlessly, providing easy offline access and sharing with up to 20% faster turnaround time.
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Import articles Quickly import articles from other sources, saving time on content migration and boosting setup efficiency by up to 30%.
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Feedback manager Collect and manage user feedback effectively, helping you improve content based on real user insights and increasing engagement.
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Approval and publishing workflow Streamline content approval and publishing with automated workflows, ensuring timely and accurate content updates.
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AI writer suite Leverage AI to automatically generate the first draft, refine, and enhance your documentation, saving time and ensuring high-quality content creation.
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AI search suite Allow your customers to get Chat GPT style answers for any queries they might have. Our AI Search module provides highly relevant answers from your knowledge base reducing the need for customers to click through multiple articles and finding the section that is of interest to them. Our AI Search is also multi lingual.
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AI premium suite Unlock advanced AI capabilities with our Premium Suite, offering deeper insights and more refined content suggestions to elevate user experience.
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SSL Secure your site with SSL encryption, protecting user data and building trust with a secure connection.
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SOC 2 compliance Ensure your data handling meets SOC 2 standards, demonstrating commitment to security and compliance to your customers.
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Alert notifications Receive instant alerts for critical events, enabling prompt responses and maintaining smooth operations.
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Datacenter location Choose your datacentre location for optimized performance and compliance, ensuring your data is managed securely and efficiently.
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Backup & Restore Safeguard your data with backup and restore options, ensuring you can recover quickly from any issues.
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Custom email domain Boost your brand’s credibility and trust by sending emails from a custom email domain. This can improve open rates by up to 20% and reduce spam filters, reinforcing your company’s identity in every interaction. Enjoy up to 30% stronger brand recognition and increased customer loyalty with every professionally branded email.
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Audit logging Track and review all user activities and changes within your knowledge base. Provide detailed records of actions for security, compliance, and troubleshooting.
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Customize site Personalize your site’s appearance and layout, ensuring a unique look that aligns with your brand identity.
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Related articles Suggest related articles to keep users engaged, increasing page views and session duration by up to 25%.
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Error pages & Login page Customize error and login pages to align with your brand, improving user experience and maintaining professionalism even when issues arise.
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Article status indicator Track article status at a glance with indicators, streamlining content management and ensuring timely updates.
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Custom domain Personalize your knowledge base with a custom domain, allowing you to align it with your brand. For example docs.yourcompanyname.com
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Custom CSS & JavaScript Tailor your site’s look and functionality with custom CSS and JavaScript, allowing for unique branding and interactive features.
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Smart bars Use smart bars to highlight important information and notifications, improving user awareness and engagement.
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Knowledge base widget Embed this customizable widget in your product or website and provides instant access to your knowledge base, empowering users to find answers quickly and improving your CSAT and NPS scores.
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URL mapping Set up your Knowledge base Widget to show the right articles or categories based on what page your user is on. With URL Mapping, you can decide where the widget shows up, hide it on certain pages, or add a custom search bar.
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Ticket deflector Minimize support ticket volume by automatically directing users to relevant self-help resources in your knowledge base. This reduces the burden on your support teams, lowers resolution times, and decreases support costs while enhancing customer satisfaction. Track metrics like ticket deflection rate and customer success rates to gauge effectiveness and ensure your team can focus on more complex issues.
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Advanced search Offer precise search results with advanced search features, improving user satisfaction and reducing search time by up to 30%.
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Search within attachments Enable search within attachments for quicker information retrieval, enhancing user efficiency and satisfaction.
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Articles & Categories performance metrics Analyze performance metrics for articles and categories, gaining insights to optimize content and improve engagement.
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Country specific visibility Control content visibility by country, tailoring information to specific regions and enhancing relevance for local users.
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Search analytics Monitor search analytics to understand user queries and improve content relevance, boosting search effectiveness.
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User analytics Gain insights into user behavior with analytics, allowing you to tailor content and improve engagement based on real data.
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Reader analytics Track how readers interact with your content, identifying popular topics and improving content strategy based on engagement metrics.
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Feedback analytics Analyze feedback trends to understand user opinions and improve content quality, increasing user satisfaction.
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Eddy analytics Use Eddy Analytics to track and analyze user interactions. See what they’re searching for, where they’re spending time, and how they’re interacting with your content, giving you the insights to keep improving.
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Page not found analytics Monitor 404 errors with page not found analytics, helping you identify and fix broken links.
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Hyperlinks health analytics Check the health of hyperlinks with analytics, ensuring all links are functional and improving content reliability.
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Security groups and roles Manage user permissions with security groups and roles, ensuring appropriate access and enhancing content security.
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IP restriction Restrict access by IP to control who can view your knowledge base, enhancing security and protecting sensitive information.
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Multiple SSO (SAML, JWT, OpenId) Multiple SSO allows for user to login with their credentials, streamlining access and enhancing security across your knowledge base
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Meta title and description Optimize your meta titles and descriptions for better search engine visibility, enhancing click-through rates by up to 25%.
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Article redirect rules Set up article redirect rules to manage URL changes and maintain SEO value, ensuring a seamless user experience.
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Robots.txt Manage search engine indexing with robots.txt, controlling which pages are crawled and improving SEO efficiency.
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Automatic sitemap generation Set up article redirect rules to manage URL changes and maintain SEO value, ensuring a seamless user experience.
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Drive Storage
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Onboarding Get personalized onboarding with step-by-step guidance for smoother transition with our dedicated onboarding team.
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Dedicated CSM Our dedicated customer success manager (CSM) will help you optimize the platform for your unique requirements, streamline your workflows, and achieve your business objectives.
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Training & Best Practices We ensure a seamless setup, expert support, and in-depth training to help you realize maximum value from the platform and fully optimize its capabilities for your needs.
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Support Experience the world class support.
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Zendesk Integrate with Zendesk to streamline support operations and enhance customer service efficiency.
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Freshdesk Connect with Freshdesk for improved ticket management and customer support efficiency.
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Freshservice Use Freshservice integration for streamlined IT service management and support operations.
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Intercom Integrate with Intercom to enhance customer communication and support with real-time chat and messaging.
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Slack Connect to Slack for seamless team communication and collaboration, keeping everyone in the loop.
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Microsoft teams Integrate with Microsoft Teams for efficient collaboration and communication within your organization.
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Drift Enhance live chat support with Drift integration, providing real-time assistance and improving customer engagement.
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Zapier Automate workflows and connect with other apps using Zapier, streamlining processes and saving time.
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Make Use 'Make' to automate tasks and integrate with other tools, enhancing efficiency and reducing manual work.
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GitHub Sync with GitHub to streamline version control and collaboration, reducing code integration time by up to 40% and enhancing team productivity.
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Crowdin Integrate with Crowdin to manage translations efficiently, accelerating localization processes by up to 50% and ensuring your content reaches a global audience.
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Phrase Connect with Phrase for seamless translation and localization, improving content accuracy and reducing translation turnaround time by up to 30%.
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Salesforce Link with Salesforce to integrate CRM data and streamline your sales process.
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Help your customers with a fully functional knowledge base that they can use to solve problems.
Effortlessly transfer your knowledge base with our content migration service ensuring quick, accurate setup with no manual data entry.
Unlock Document360’s potential with expert training to enhance content, streamline workflows, and boost user engagement to maximize ROI.
Craft a branded, user-friendly knowledge base, enhances user experience, and fosters loyalty with our Branding & Design service.
Top choice on G2, Capterra, and beyond...
The documentation is more visually understandable because of the way Document360 breaks it into individual pages.
Yoni Hubermann | Director of Customer Education, Panaya
Document360 gives you a well-rounded view of what's happening with all facets of your content.
Thibaut de robien | CEO at Fastmag
Document360 makes it easy for us to share our documentation resources across multiple products.
Cory Clarke | Vice President, View Inc
The Document360 team did not stop until everything was perfect and met our expectations.
Ronny | Technical Writer, Easysend
Can’t find the answer here? Get in touch
You can think of a project as a complete Knowledge Base (public or private). A project can have users, a custom domain, readers (if private project), its branding, logo, and so on. Document360 allows you to have multiple projects.
For instance, you may have one or more public-facing projects (your product Knowledge Base for each product) and one or more private projects (engineering team documentation, employee handbook, etc). Please note, the pricing above is per project.
A reader account is anyone who is given access to the private project just to read the content after logging in. Reader account is applicable only to the private knowledge base.
Once you sign up for Document360, your 14-day free trial begins. During this time, you can explore all the features included to see how they meet your needs before choosing a subscription. At any point during the trial, you can also schedule a demo with one of our Document360 experts.
Once your free trial expires, you can upgrade to one of our subscription plans (Professional, Business, and Enterprise). For any assistance in choosing the best plan for your business, you can talk to one of our Document360 experts by clicking the “Book a Demo” option on our website.
However, if you choose not to upgrade to one of our paid plans, you have the option to downgrade to our ‘Freemium’ plan with limited capabilities.
Document360 offers a variety of subscription plans, including Free, Professional, Business, and Enterprise. Users can choose between Monthly or Annual subscriptions for the Professional plan, while only Annual subscriptions are available for the Business, and Enterprise plans.
You can pay via Credit Cards, Debit cards, and Bank Transfer.
You will be notified after each failed payment in your registered email address with Document360. Payments may be retried up to 4 times within the next month. After these attempts, if the payment still fails, your account will be locked for 30 days. After the 30 days lock period, if the payment still fails, your account will be permanently deleted. For further support or assistance, you can email us at support@document360.com.
All our plans and the entire company is SOC 2 compliant, ensuring that your data is managed with the highest standards of security and privacy.
You can cancel your subscription by reaching our support team via support@document360.com or reach out to your dedicated customer success manager.
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